PAP Set Up Technician

Job Summary

Required Qualifications

• •High School diploma or equivalent
• •Excellent customer relations, communication and teaching skills
• •Excellent driving record
• •Two years of HME/DME experience
• •Delivery and stockroom experience
• •Fluency in English or English and Spanish (read, write and speak)
• •Ability to lift and carry items weighing up to 75 pounds
• •Ability to withstand working in an open environment, where both heat and cold may be extreme
• •Good fine motor dexterity and cognitive ability for driving
• •Command of the senses to a level appropriate for driving and instruction to customers, including vision, hearing and speech
• •Ability to think quickly in response to both customer requests and customer complaints
• •Ability to calculate figures and amounts and to double-check those figures
• •Knowledge of rules and regulations of OSHA, DOT, Medicare, accrediting bodies and other agencies as they impact the care and distribution of HME
• •Understanding of the reimbursement process
• •Knowledge of FDA, OSHA, and DOT regulations
• •Knowledge of patient confidentiality, HIPAA and compliance
• •Ability to comply with all applicable company policies, procedures, and patient protocols
• •Ability to comply with all current government regulations and professional standards respecting patient care
• •Ability to maintain knowledge of follow all policies and procedures regarding equipment repair as outlined in FDA, OSHA, DOT, accreditation and others policies and procedures
• •Ability to treat all information and data within the scope of the position with appropriate confidentiality and security
• •Ability to understand and adhere to all state and federally mandated standards regarding confidentiality and patient rights
• •Ability to display on time attendance and dependability
• •Ability to conduct oneself in a professional and ethical manner at all time
• •Ability to maintain a neat appearance
• •Ability to wear a name badge as required or requested
• •Ability to display good common sense when faced with new or unfamiliar situations
• •Ability to maintain a cool head when crisis situations occur
• •Ability to deal effectively with stress
• •Ability to positively resolve conflict situations
• •Ability to provide input to management to improve workplace function
• •Ability to take initiative to improve processes and communication in the workplace
• •Ability to show attention to detail and maintain accuracy in all that you do
• •Ability to work on multiple tasks at a time
• •Ability to plan and prioritize activities to achieve results and meet deadlines
• •Ability to create a workable routine, with or without direct supervision
• •Ability to not be limited to what's been tried before, evaluate and implement new ideas to improve efficiency and responsiveness
• •Ability to come up with creative alternatives and solutions to pressing problems
• •Ability to think strategically, understanding how one action impacts another
• •Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs
• •Ability to possess skill in efficient preparation of products for shipping on a daily basis
• •Ability to choose the most cost effective shipping
• •Ability to receive all items shipped on a daily basis
• •Ability to verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes
• •Ability to unpack, note for inventory and stock quickly new equipment
• •Ability to notify vendor and purchasing of damage or shortage immediately and follow up
• •Ability to assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
• •Ability to place all items received for stock into their appropriate locations on a daily basis
• •Ability to perform accurate physical inventory as required by the company, including input into the computer inventory record
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to be proactive in maintaining company owned vehicles in good running order
• •Ability to keep vehicle interior and exterior clean and professional in appearance
• •Ability to perform daily preventive maintenance, as required, on assigned vehicles
• •Ability to report mechanical irregularities immediately and follow through on making certain repairs are done
• •Ability to maintain the warehouse area in a neat and orderly fashion
• •Ability to assist in maintenance of entire structure as needed
• •Ability to maintain and water landscaping around the building
• •Ability to perform special maintenance and construction projects as needed and requested
• •Ability to complete deliveries, new patient set ups and equipment returns efficiently and safely per company and regulatory guidelines
• •Ability to make concentrated effort to meet scheduled delivery time
• •Ability to call customer if unable to deliver or pickup on time
• •Ability to practice safe driving habits and proper safety precautions
• •Ability to work with dispatch to create most efficient delivery routes
• •Ability to possess and maintain good knowledge of geographical area and road conditions
• •Ability to be responsible for vehicle and equipment while on delivery/pickup
• •Ability to execute proper hand-washing technique between patients
• •Ability to wear gloves when exchanging disposables or picking up dirty equipment
• •Ability to identify, properly handle and dispose of hazardous materials and waste such as needles, disposables, which have had contact with bodily fluids
• •Ability to bag all dirty equipment and isolate it from clean equipment in vans and the warehouse
• •Ability to assist, when necessary, with the pulling of equipment and supplies from the warehouse as prescribed on patient/client delivery tickets
• •Ability to provide skilled assembly and inspection of equipment as needed
• •Ability to prepare new equipment set-up packets
• •Ability to provide patient/client orientation and instruction on the proper use of equipment, when applicable
• •Ability to know the appropriate requirements and company policy
• •Ability to solicit sales of new or additional products or services by suggesting additional follow-up items relative to the patient's diagnosis
• •Ability to communicate the customers the financial responsibility regarding copays, deductibles or full amounts as necessary and collect those payments
• •Ability to deliver company patient packet including patient rights, financial responsibility, etc
• •Ability to complete delivery and pickup paperwork promptly and accurately, gathering the appropriate insurance information, including: patient signatures and acknowledgements, dates
• •Ability to return paperwork to the appropriate personnel
• •Ability to prepare accurate, legible and timely paperwork to comply with company and regulatory requirements
• •Ability to document your activity
• •Ability to work with the understanding that you are THE primary representative of our company to most of the customers
• •Ability to provide skillful responses to grieving, upset or difficult customers
• •Ability to work proactively with patients/clients to solve a variety of problems, acting as a company field representative
• •Ability to offer compassionate and positive interactions with customers
• •Ability to maintain proper confidentiality at all times when responding to customers
• •Ability to assess home safety, accessibility and patient / customer status and needs
• •Ability to complete appropriate forms
• •Ability to communicate with our company when seeing a change in patient status and/or environment
• •Ability to observe and report customer needs, rental equipment problems, competitor actions and ideas to improve services
• •Ability to maintain knowledge of basic home safety
• •Ability to know your role in detail as a part of the company's emergency preparedness and disaster plan
• •Ability to know and follow the emergency response time policies and procedures
• •Ability to know and follow all FDA, OSHA, and DOT regulations, company policies and procedures and safety regulations
• •Ability to be especially aware of customer needs in oxygen, providing proper back-up and implementing proper safety procedures and handling
• •Ability to take on call time on a predetermined, rotating basis
• •Ability to respond quickly, within corporate guidelines
• •Ability to first help customer problem solve on the telephone
• •Ability to follow up with an on site visit if necessary within corporate guidelines and document the call
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to take on call time on a predetermined, rotating basis
• •Ability to respond quickly, within corporate guidelines
• •Ability to first help customer problem solve on the telephone
• •Ability to follow up with an on site visit if necessary within corporate guidelines and document the call
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to be proactive in maintaining company owned vehicles in good running order
• •Ability to keep vehicle interior and exterior clean and professional in appearance
• •Ability to perform daily preventive maintenance, as required, on assigned vehicles
• •Ability to report mechanical irregularities immediately and follow through on making certain repairs are done
• •Ability to maintain the warehouse area in a neat and orderly fashion
• •Ability to assist in maintenance of entire structure as needed
• •Ability to maintain and water landscaping around the building
• •Ability to perform special maintenance and construction projects as needed and requested
• •Ability to possess skill in efficient preparation of products for shipping on a daily basis
• •Ability to choose the most cost effective shipping
• •Ability to receive all items shipped on a daily basis
• •Ability to verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes
• •Ability to unpack, note for inventory and stock quickly new equipment
• •Ability to notify vendor and purchasing of damage or shortage immediately and follow up
• •Ability to assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
• •Ability to place all items received for stock into their appropriate locations on a daily basis
• •Ability to perform accurate physical inventory as required by the company, including input into the computer inventory record
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to be proactive in maintaining company owned vehicles in good running order
• •Ability to keep vehicle interior and exterior clean and professional in appearance
• •Ability to perform daily preventive maintenance, as required, on assigned vehicles
• •Ability to report mechanical irregularities immediately and follow through on making certain repairs are done
• •Ability to maintain the warehouse area in a neat and orderly fashion
• •Ability to assist in maintenance of entire structure as needed
• •Ability to maintain and water landscaping around the building
• •Ability to perform special maintenance and construction projects as needed and requested
• •Ability to possess skill in efficient preparation of products for shipping on a daily basis
• •Ability to choose the most cost effective shipping
• •Ability to receive all items shipped on a daily basis
• •Ability to verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes
• •Ability to unpack, note for inventory and stock quickly new equipment
• •Ability to notify vendor and purchasing of damage or shortage immediately and follow up
• •Ability to assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
• •Ability to place all items received for stock into their appropriate locations on a daily basis
• •Ability to perform accurate physical inventory as required by the company, including input into the computer inventory record
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to be proactive in maintaining company owned vehicles in good running order
• •Ability to keep vehicle interior and exterior clean and professional in appearance
• •Ability to perform daily preventive maintenance, as required, on assigned vehicles
• •Ability to report mechanical irregularities immediately and follow through on making certain repairs are done
• •Ability to maintain the warehouse area in a neat and orderly fashion
• •Ability to assist in maintenance of entire structure as needed
• •Ability to maintain and water landscaping around the building
• •Ability to perform special maintenance and construction projects as needed and requested
• •Ability to possess skill in efficient preparation of products for shipping on a daily basis
• •Ability to choose the most cost effective shipping
• •Ability to receive all items shipped on a daily basis
• •Ability to verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes
• •Ability to unpack, note for inventory and stock quickly new equipment
• •Ability to notify vendor and purchasing of damage or shortage immediately and follow up
• •Ability to assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
• •Ability to place all items received for stock into their appropriate locations on a daily basis
• •Ability to perform accurate physical inventory as required by the company, including input into the computer inventory record
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to be proactive in maintaining company owned vehicles in good running order
• •Ability to keep vehicle interior and exterior clean and professional in appearance
• •Ability to perform daily preventive maintenance, as required, on assigned vehicles
• •Ability to report mechanical irregularities immediately and follow through on making certain repairs are done
• •Ability to maintain the warehouse area in a neat and orderly fashion
• •Ability to assist in maintenance of entire structure as needed
• •Ability to maintain and water landscaping around the building
• •Ability to perform special maintenance and construction projects as needed and requested
• •Ability to possess skill in efficient preparation of products for shipping on a daily basis
• •Ability to choose the most cost effective shipping
• •Ability to receive all items shipped on a daily basis
• •Ability to verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes
• •Ability to unpack, note for inventory and stock quickly new equipment
• •Ability to notify vendor and purchasing of damage or shortage immediately and follow up
• •Ability to assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
• •Ability to place all items received for stock into their appropriate locations on a daily basis
• •Ability to perform accurate physical inventory as required by the company, including input into the computer inventory record
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned
• •Ability to avoid cross traffic through clean area with dirty equipment
• •Ability to appropriately clean and disinfect equipment as required, utilizing the proper PPE
• •Ability to note items that need repair according to company procedures
• •Ability to follow company's bagging and tagging procedure
• •Ability to place items back in stock on a daily basis
• •Ability to be proactive in maintaining company owned vehicles in good running order
• •Ability to keep vehicle interior and exterior clean and professional in appearance
• •Ability to perform daily preventive maintenance, as required, on assigned vehicles
• •Ability to report mechanical irregularities immediately and follow through on making certain repairs are done
• •Ability to maintain the warehouse area in a neat and orderly fashion
• •Ability to assist in maintenance of entire structure as needed
• •Ability to maintain and water landscaping around the building
• •Ability to perform special maintenance and construction projects as needed and requested
• •Ability to possess skill in efficient preparation of products for shipping on a daily basis
• •Ability to choose the most cost effective shipping
• •Ability to receive all items shipped on a daily basis
• •Ability to verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes
• •Ability to unpack, note for inventory and stock quickly new equipment
• •Ability to notify vendor and purchasing of damage or shortage immediately and follow up
• •Ability to assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
• •Ability to place all items received for stock into their appropriate locations on a daily basis
• •Ability to perform accurate physical inventory as required by the company, including input into the computer inventory record
• •Ability to maintain or assist with maintaining appropriate storage of clean and dirty equipment
• •Ability to return dirty equipment and keep it isolated in Dirty area until cleaned