Panel Help Desk Associate

Manage high volumes of inbound and outbound calls and emails while providing exceptional customer service to respondents. Intake, triage, investigate, and respond to inquiries, documenting all outreach and assessing respondent needs to resolve issues with minimal touch points. Administer and prioritize tasks to ensure deadline adherence, work with internal teams to troubleshoot experiences, and escalate complex issues for timely resolution. Maintain customer satisfaction ratings and productivity targets while staying current on technologies. This remote role supports TriVoca Health's respondent satisfaction and retention goals for candidates authorized to work in Nicaragua or India.