Paid HelpDesk Intern
$41,600–$52,000 year
On-siteMenomonee Falls, Wisconsin, United States
Job Summary
Respond to first-level Helpdesk requests and provide technical support and problem resolution for team members. Communicate and coordinate with end-users through the ticket management system while assisting with hardware upgrades. Setup, configure, and test Windows images on laptops and desktops, and configure peripheral equipment networks at new workstations. Support IT-Team and organizational projects as the first point of contact for troubleshooting. Report to the Helpdesk Supervisor onsite at the Home Office in Menomonee Falls, WI, with a minimum commitment of 30 hours per week during the Fall 2026 semester.
Required Qualifications
- Currently enrolled in, or completed degree program in computer science, network administration, or other computer-related field
- Understanding of Windows and Mobile operating systems
- Must be able to work minimum of 30 hours per week or full-time
- Must be able to work a minimum of 30 hours per week during the Fall 2026 semester
- All applicants are required to pass a post-offer criminal background check prior to joining the Continental team
Desired Qualifications
- Prior IT-related work experience (helpdesk, technical support, or similar) strongly preferred
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