PAHub & Prior Authorization Specialist
$80,000–$100,000 year
HybridParsippany, New Jersey, United States
Job Summary
Serve as a PAHub subject matter expert for customers throughout implementation, optimization, training, and ongoing support activities. Conduct product demonstrations, deliver tailored training sessions, and advise stakeholders on industry best practices and optimal functionality. Act as a resource for Account Management, Customer Success, and Product teams by evaluating enhancement requests, sharing feedback, and coordinating timely resolution of customer challenges. Develop and validate customer-facing documentation, best practice guides, and workflow examples to ensure accuracy and usability. Proactively monitor adoption, identify optimization opportunities, and recommend configuration updates to improve efficiency and turnaround times. Gather key customer themes and advocate for needs while balancing product strategy with operational considerations.
Required Qualifications
- 5+ years of experience in healthcare operations, prior authorization, utilization management, PBM, health plan operations, specialty pharmacy, or healthcare technology
- Hands-on experience with PAHub or a similar prior authorization platform
- Strong understanding of prior authorization workflows, operations, and regulatory requirements
- Experience working directly with customers in a consultative or client-facing capacity
- Excellent presentation, facilitation, and communication skills
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced, demanding environment with minimal supervision
- Maintain the strictest confidentiality in compliance with HIPAA guidelines
- Highly self-motivated, professional, take-charge attitude with humility and integrity
- Must be able to lift 50 lbs
Desired Qualifications
- Experience supporting SaaS healthcare applications
- Experience in training, customer success, account management, implementation, and/or consulting
- Knowledge of CMS, Medicaid, Medicare, and commercial utilization management processes
- Pharmacy Technician certification, pharmacist, or related healthcare credentials
- Experience creating documentation, training content, or knowledge management materials
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.