PACT Representative I
$45,448–$68,224 year
On-siteRome, Georgia, United States
Rome, Georgia, United StatesOn-siteFull Time$45,448–$68,224 yearLicense Or CertificationEnterprise
Full TimeLicense Or CertificationEnterprise
Job Summary
Link patient experience between PACT and practice sites by assisting inbound callers, scheduling appointments, and coordinating cancellations or reschedules. Obtain and verify demographic and insurance information, update medical records, and perform basic technical troubleshooting for online applications. Identify emergent calls requiring immediate transfer to Registered Nurses and escalate complex problems for resolution. Submit medication refill requests, page providers, and assist with organizational marketing efforts while maintaining accurate provider and marketing databases.
Required Qualifications
- High School Graduate
- 0 -1 year experience in a call center, healthcare or other applicable customer service-related area
- Knowledge of customer service
- Ability to work with a variety of patients and patient situations
- Ability to follow workflows while operating in a structured environment
- Basic knowledge of medical terminology
- Basic understanding of computers and desktop software packages
- Ability to work in a fast-paced environment, handling a variety of customer/patient needs
- Basic multitasking and problem-solving skills
- Organization and prioritization skills
- Ability to use/manage a multiple-line telephone system
- Demonstrated ability for analysis, logical thinking, accuracy and concern for detail
- Strong verbal communication skills
- Ability to interact with a diverse customer population
- Ability to provide excellent customer service and follow up
- Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems
- Ability to work with a variety of customers
- Ability to actively listen to successfully determine the customer's needs
- Ability to resolve customer issues
- Ability to work a variety of hours based on departmental business needs
- Functional vision, touch, speech, and hearing
- Ability to sit most of the workday
- Ability to operate all equipment necessary to perform the job
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