Package Planner
On-site · Palm Beach Gardens, Florida, United States
Job Summary
Coordinate all package and transient guest activities before arrival (e.g., golf, spa, restaurant reservations), act as internal liaison to audit and ensure packages absorb all elements, and verify guest folios at departure. Responsibilities include sending pre-arrival emails, scheduling pre-call/pre-email outreach, noting inclusions in systems, confirming rates with internal teams (reservations, accounting, golf, spa, restaurants), creating welcome packets, and performing daily folio checks and post-checkout follow-up. Requires effective communication in English, experience with Versa PMS, resort-package knowledge, and the ability to manage billing notes and ensure accurate package absorption.
Required Qualifications
- High School diploma or equivalent
- Experience with Versa PMS
- Resort package knowledge
- English language proficiency (Spanish preferred)
- Ability to read, listen and communicate effectively in English
- Ability to input information using a moderately complex computer system
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