Package Concierge
$45,760–$47,840 year
On-siteLos Angeles, California, United States
Los Angeles, California, United StatesOn-siteFull Time$45,760–$47,840 yearMedium
Full TimeMedium
Job Summary
Prepare outgoing mail and packages, receive, store, and organize all incoming mail and packages, and deliver packages directly to residents and guests. Communicate with guests regarding their mail and package needs, prepare shipping documents, and maintain accurate records of all incoming and outgoing items. Verify incoming and outgoing mail and packages while performing other related duties as assigned. This on-site role supports increased mail and package operations at the property level, requiring strong organizational skills and customer service focus.
Required Qualifications
- High School diploma or equivalent
- Experience in Hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
- Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
- Exceptional interpersonal and self-awareness skills, including active listening skills
- Proficient with communication technology and quick learner of new software
- Excellent written and verbal communication skills
- Demonstrated enthusiasm for creating inclusive and respectful workplaces
- Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
- Strong attention to detail and excellent organizational skills
- Strong customer service skills
- Ability to work with a team
- Ability to lift up to 50 lbs and stand for the duration of a shift
- Ability to work a flexible schedule, including evenings and weekends
- Stand for the duration of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 50 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
Desired Qualifications
- High School diploma or equivalent preferred
- Experience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.)
- Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
- Exceptional interpersonal and self-awareness skills, including active listening skills
- Proficient with communication technology and quick learner of new software
- Excellent written and verbal communication skills
- Demonstrated enthusiasm for creating inclusive and respectful workplaces
- Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
- Strong attention to detail and excellent organizational skills
- Strong customer service skills
- Ability to work with a team
- Ability to lift up to 50 lbs and stand for the duration of a shift
- Ability to work a flexible schedule, including evenings and weekends
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