PACE Driver Manager
On-siteChicago, Illinois, United States
Job Summary
Lead, coach, and develop Drivers and Coordinators while fostering a positive work environment and maintaining an open-door approach for employee concerns. Conduct performance evaluations, address attendance and schedule adherence, and manage corrective actions in accordance with the collective bargaining agreement. Oversee workforce readiness by ensuring adequate staffing levels, managing bids, PTO administration, and identifying operational risks. Direct supervision includes Drivers, Coordinators, and the Scheduling Coordinator, with a focus on driver retention, engagement, and pull-out performance. Partner with HR, Safety, Training, and Operations leadership to support contract performance and continuous improvement initiatives. Own the driver workforce as the primary escalation point to ensure the team is engaged, accountable, and prepared for successful service delivery on the Pace Chicago ADA contract.
Required Qualifications
- Lead, coach, and develop Drivers and Coordinators
- Foster a positive and engaging work environment
- Maintain an open-door approach for employee concerns
- Support employee engagement, retention, and recognition initiatives
- Conduct coaching, performance discussions, and performance evaluations
- Monitor attendance, schedule adherence, and workforce reliability
- Conduct coaching and corrective action in accordance with company policies and the collective bargaining agreement
- Investigate employee concerns and performance issues
- Partner with Human Resources and Operations leadership on employee relations matters
- Support grievance preparation and labor relations activities
- Ensure adequate staffing levels are maintained to support contract requirements
- Oversee driver schedules, bids, PTO administration, and overtime opportunities
- Partner with the Scheduling Coordinator to manage workforce planning activities
- Monitor staffing trends and identify operational risks
- Oversee vehicle assignments and pull-out readiness through Coordinators
- Support service delivery by ensuring drivers are prepared and available to perform assigned work
- Collaborate with Dispatch, Operations, and Maintenance to address workforce-related service impacts
- Assist with operational recovery efforts during staffing shortages and service disruptions
- Maintain accountability for the accuracy, review, and oversight of employee time and attendance records
- Monitor attendance trends, call-offs, tardiness, and schedule adherence
- Review timekeeping exceptions and ensure issues are addressed promptly
- Partner with the Scheduling Coordinator to ensure timely completion of weekly time and attendance processes
- Partner with Safety & Training regarding corrective actions and retraining requirements
- Collaborate with Compliance regarding certification requirements and workforce readiness
- Work closely with Dispatch and Operations leadership to support contract performance
- Participate in continuous improvement initiatives that improve employee experience and service delivery
- Direct supervision of Drivers, Coordinators, and Scheduling Coordinator (if implemented)
- Ensure the workforce is engaged, accountable, adequately staffed, and prepared to support successful service delivery on the Pace Chicago ADA contract
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