PA Pooling Req
RemoteUnited States
United StatesRemoteFull TimeLarge
Full TimeLarge
Job Summary
Respond promptly to inbound calls regarding billing, payments, credits, fraud alerts, and service inquiries for internet, cell phone, and mortgage customers. Document interactions while maintaining confidentiality and meeting productivity standards. Monitor quality against specific client criteria, solicit feedback to improve service, and collaborate with team members for real-time coaching. Maintain accurate data entry, pass a criminal background check, and commit to long hours with reliable attendance.
Required Qualifications
- High School Diploma or GED
- Must be able to successfully pass a criminal background check
- Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information
- Ability to hear inbound calls and verbal instructions clearly in real-time
- Ability to speak clearly and effectively to customers and team members on the telephone and in person
- Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information
- Good attention to detail
- Basic computer skills
- Good typing skills
- Ability to navigate multiple computer screens and applications
Desired Qualifications
- Previous call center or customer assistance experience
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