P/T ROADSIDE AGENT
On-siteTulsa, Oklahoma, United States
Tulsa, Oklahoma, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Handle inbound calls to determine preliminary courses of action for callers experiencing vehicle difficulties. Think creatively and independently to facilitate problem resolution while displaying courtesy and clarity to achieve one-call resolution. Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely. Convey accurate information about the company and explain vehicle features using solid reasoning and problem-solving skills. Work in a fast-paced environment under short time constraints, available for multiple schedules including weekends and holidays.
Required Qualifications
- Must be available to work multiple schedules that include weekends and holidays
- Excellent verbal and written communication skills
- Proven ability to use solid reasoning and problem-solving skills
- Detail-oriented with effective organization and follow-through skills
- Self-motivated with excellent organizational skills and attention to detail
- Ability to function in a fast-paced environment under short time constraints
Desired Qualifications
- Experience in an inbound call center and automotive-related business is a solid plus
- Intermediate typing and data entry skills
- Proficiency in Google Suite, including Word and Excel
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