(P/T) Front Desk Attendant
$38,480–$38,480 year
On-siteQueens, New York, United States
Queens, New York, United StatesOn-sitePart Time$38,480–$38,480 yearSmall
Part TimeSmall
Job Summary
Greet and assist players, students, and patrons with court time, program placements, and reservations in the computerized system. Process all POS transactions, receipts, and money accounts while monitoring court usage and ensuring adherence to scheduled times. Manage phone inquiries regarding reservations, pricing, and program offerings, and update patron profiles accurately. Coordinate site visits, school outreach, and class uploads for the PACES and Tour programs, and operate light panels for indoor and outdoor courts. Follow all ITC policies for bookings, registrations, and site access.
Required Qualifications
- Excellent customer service, phone manner, and communication skills
- Possess computer skills
- Must have weekend and evening availability
- Project a professional company image at all times
- Ability to remain calm and focused in fast-paced, stressful situations
- Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons
- Assist all guests with court time and proper program/event placement
- Responsible for all POS transactions and receipts
- Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings
- Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds
- Assist Program's department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach
- Work in conjunction with the program's department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager
- Assist in answering general phone inquiries regarding reservations, prices & information and program offerings
- Properly account for any money transactions during shift
- Operate light panels for indoor / outdoor courts and monitor usage
- Monitor court to ensure players are adhering to their scheduled time
- Update patron profiles timely and accurately
Desired Qualifications
- Bilingual a plus, but not necessary
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