P - Loan Servicing Associate I (LSLS06)
On-site · Fort Worth, Texas, United States
Job Summary
Lead end-to-end audit and certification activities for the Agency and Institutional Capital Servicing team, serving as the primary contact for agency auditors and master servicers. Coordinate responses, ensure timely submissions, and elevate audit readiness while applying current servicing guidelines and regulatory requirements. Develop sustainable certification processes, oversee documentation and audit trails, and collaborate with servicing, asset management, compliance, legal, and technology teams to align on audit activities. Produce management reports with findings, remediation actions, and certification status; drive process improvements and provide actionable, executive-level insights. The role emphasizes hands-on exposure to agency protocols, cross-functional collaboration, and the ability to translate complex requirements into practical workflows for audit strategy and operational excellence.
Required Qualifications
- Bachelor’s degree in business, finance, real estate, or a related field
- Minimum five years of commercial real estate (CRE) agency servicing experience with direct involvement in audits and certifications
- Expertise in preparing, organizing, and maintaining audit deliverables, evidence files, and audit trails
- Ability to implement and oversee document control and servicing systems for compliant, efficient retrieval
- Ability to analyze complex data sets to identify trends and support audit objectives
- Experience reviewing processes, identifying control gaps, and recommending improvements
- In‐depth knowledge of Fannie Mae and Freddie Mac servicing guidelines and audit protocols
- Strong understanding of commercial mortgage servicing operations, investor requirements, and regulatory compliance
- Demonstrated effectiveness liaising among auditors, stakeholders, and senior leaders; ability to present clear audit reports and executive summaries
- Ability to resolve audit issues, address findings, and implement corrective actions within agreed timelines
- Proficiency with servicing systems and Microsoft Office; strong written and verbal communication skills
Additional Requirements
- Visa sponsorship is not available for this position
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