Owner Relations Manager
$63,000–$70,000 year
On-siteHonolulu, Hawaii, United States
Job Summary
Develop and maintain relationships with existing and potential owners to retain and grow keys under the Ala Moana Hotel rental program. Actively review lost key trends, implement retention strategies, and conduct regular sales calls using the owner database to increase conversion. Communicate personally with investors to promote benefits, coordinate realtor showings, and capture new keys from unit sales. Monitor weekly records of terminated keys, review monthly loss reports for accuracy, and track market returns and competitor data. Produce investor collateral, manage the authorization access log, and assist the Director of Owner Relations with additional projects. Maintain strong inter-departmental relationships with Front Office, Reservations, Sales, and Management Company stakeholders.
Required Qualifications
- Minimum three (3) years of hotel operations, property management and/or owner relations experience
- High school diploma or equivalent
- Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
- Strong organization skills with ability to set priorities, manage multiple simultaneous projects and meet deadlines
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- High attention to detail
- Exceptional customer service skills
Desired Qualifications
- Bachelors Degree
- Basic knowledge of Hawaii State Tax collection (GET/TAT/OTAT)
- Experience in the Hospitality industry
- Proficiency in Japanese (reading, speaking and writing) a plus
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