Owner Relations Customer Support Professional
On-siteOklahoma City, Oklahoma, United States
Oklahoma City, Oklahoma, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Serve as the primary interface for interest owners, accounts payable suppliers, and working interest partners by addressing inquiries via telephone and email. Investigate financial accounting inconsistencies, handle refunds and adjustments, and offer direction on invoicing, payment handling, and reconciliations. Collaborate with Accounting, Finance, and Technical Support departments to resolve complex issues, review knowledge base documentation, and ensure the ticketing system is updated until resolution. Uphold operational guidelines and participate in on-call rotations for weekend and after-hours support.
Required Qualifications
- High School Diploma/General Education Diploma (GED)/Higher Secondary education
- 3+ years of relevant experience
- Oral & Written Communication
- Results Oriented
- Active Learning
- Digital Literacy
- Business Acumen
- Remote Assistance Tools
- Helpdesk Ticketing System
- Customer Relationship Management (CRM)
- Customer-Support
- Troubleshooting
- Financial Accounting
- Documentation Procedures
- Data Protection
- Root Cause Analysis (RCA)
- Must be available for on-call rotations
- Must be available for weekends
- Must be available for after-hours
Desired Qualifications
- Bachelor's Degree in Business Administration, Oral & Written Communications or any other related discipline
- Industry experience
- Microsoft Certified - Customer Service Associate (Microsoft 365)
- Experience in Customer Service
- Experience in Helpdesk Support
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