Owned Strategy Implementation & Automation Senior Associate
On-siteWilmington, Delaware, United States
Job Summary
Lead intake, prioritization, and end-to-end execution planning for owned media ad placements across chase.com and the Chase mobile app. Partner with Consumer and Community Banking teams to translate campaign objectives into executable delivery plans and launch criteria. Own workflows including assembly, targeting configuration, testing, and launch while utilizing AI to automate validation, reporting, and monitoring. Establish standardized playbooks to improve delivery predictability and drive root-cause analysis for systemic fixes. Manage risks, dependencies, and post-launch health to maintain delivery commitments. This role operates within a fast-paced environment requiring strong collaboration with Product and technology partners.
Required Qualifications
- 4-year college degree, in Information Systems, Computer Science, Marketing or related-field
- 5+ years' experience in digital operations and release governance, delivering campaigns/features from build through QA and production release with measurable improvements in speed-to-market and build quality
- Knowledge of Agile operating principles; experience operating in a sprint cycle
- Demonstrated experience driving workflow automation and building operational reporting/monitoring (e.g., automated dashboards, alerts, and KPI tracking) to improve speed-to-market and build quality
- Experience working in staged environments for both Development and QA
- Experience with related technologies, including Sapiens, Tableau, Adobe Experience Manager, Salesforce Marketing Cloud, Segment
- Demonstrated expertise in testing technologies for digital programs, including omni-channel access and customer experience, in addition to standard functional testing
- Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions
- Experience working as a leader in a past paced environment, with strong skills in problem solving and prioritization
- Excellent communication skills and ability to collaborate effectively with cross-functional teams
- Team player with strong interpersonal skills, self-motivated, energetic, 'can-do' attitude in a fast-moving environment
Desired Qualifications
- Ability to lead and drive transformation including (1) defining new work processes and tools, (2) defining and implementing a transformation project plan and, (3) defining and implementing metrics to track transformation progress and corresponding improvements to value delivery speed and efficiency
- Experience using AI to drive automation in martech/ops environments (workflow orchestration, validation checks, release readiness automation)
- Comprehensive knowledge of industry best practices in designing and implementing omni-channel journeys
- Experience building automated delivery dashboards and operational health monitoring/alerting
- Experience designing intake/prioritization models and capacity management for high-volume marketing delivery
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.