Overnight Tier 1 Call Center Computer Technician
$33,280–$35,360 year
On-site · Warminster, Pennsylvania, United States
Job Summary
Overnight Tier 1 Call Center Computer Technician providing 24/7 remote diagnosis, troubleshooting, software installation, networking, remote setup, and support for company products including POS equipment; responsibilities include handling tickets, maintaining high customer satisfaction with urgency in general maintenance tasks, documenting all interactions, ensuring warranty compliance, and collaborating cross-functionally to keep client systems running smoothly; requires strong customer service and technical troubleshooting skills, ability to work flexible night shifts, and a growth mindset.
Required Qualifications
- Minimum of 1 year related work experience, technical training, or equivalent combination of education and technical expertise
- Customer service and technical troubleshooting experience preferred
- Must be motivated, self-reliant, and able to work in a team or individual environment
- Must embrace a growth-mindset and must always be willing to learn
- Must pass a pre-employment background screening
- Must have reliable transportation to and from the workplace
- Must provide professional references
- Must be able to work flexible hours/shifts
- Must be able to stand, sit, bend, and independently lift up to 15 pounds
- Must follow safe work practices in the office/workplace
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