Overnight Team Leader

Directs and supervises team members in day-to-day operations across various store departments, serving as mentor and coach to ensure customer service and sales goals are exceeded. Plans staffing, selection, and hiring to meet operational needs while managing P&L, achieving sales targets, and maintaining store appearance during prime hours. Implements strategies to improve customer service efficiency, documents disciplinary actions, and promotes succession planning by identifying development needs and making promotion recommendations. Ensures all team members are thoroughly trained, completes required certifications, and models exceptional, friendly service while fostering a safe work environment. Requires reliable attendance and ability to manage multiple tasks, analyze financial data, and resolve conflict.