Overnight Support Specialist - The Layover (Thursdays-Mondays, 11:00 PM -7:30AM)
$44,200,000–$50,960,000 year
On-siteLos Angeles, California, United States
Job Summary
Act as the first point-of-contact for all immediate client needs and requests, including phone use, linens, and water. Monitor and oversee the floor, including communal areas, patios, bathrooms, dorms, and showers, ensuring program guidelines are upheld and the site remains safe and well-maintained. Conduct regular, thorough walk-throughs of the facility and create a supportive environment to ensure client progress toward stability. Facilitate client engagement activities and develop effective, trusting relationships using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care. Intervene during crises to actively de-escalate situations, prioritizing client and staff safety with non-violent communication skills. Complete incident reports, update shift logs, and document in HMIS before the end of each shift. Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
Required Qualifications
- High school/GED degree
- Minimum one (1) year experience in related work
- Possess effective customer service skills and the ability to handle difficult situations
- Ability to work independently and think critically
- Ability to act in a professional manner regardless of circumstances
- Commitment to improving the community through empowerment and dignity
- Familiarity with non-violent crisis intervention
- Familiarity with issues faced by population served
- Ability to self-motivate and to appropriately organize and motivate others
- Computer literate; able to use computerized database system for information management
- Ability to work as a team member
- Able to obtain and maintain Food Handlers, CPR and First Aid certification
Desired Qualifications
- Ability to communicate in a language other than English strongly preferred but not required
- Demonstrate an ability to take initiative towards continued professional development
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