Overnight Supervisor - InterContinental Brisbane
On-siteBrisbane, Queensland, Australia
Job Summary
Lead the Front Office overnight team during the 11pm to 7am shift, ensuring smooth operations, guest safety, and timely night audit completion. Drive team engagement, resolve guest problems, and uphold brand and cleanliness standards while coaching staff to deliver an exceptional experience. Maintain strong relationships with internal and external stakeholders and prioritize workload in a fast-paced environment. Requires a valid Queensland driver's license, First Aid certification, and availability for a seven-day overnight roster. Join the newly opened InterContinental Brisbane, featuring 321 rooms, a Grand Ballroom for 1,000 guests, and extensive meeting spaces in the heart of the CBD.
Required Qualifications
- 1+ years experience in hospitality
- Great communication skills between colleagues and with our guests
- Confident in Problem handling
- Problem solving, training and organisational skills
- Proficient in the use of Microsoft Office and Opera
- Experience working in a large hotel in a Front Office environment
- Proven ability to lead & develop a team, improve guest satisfaction & maintain standards
- A proactive approach to developing & maintaining strong relationships with internal & external stakeholders
- Strong organisational, written & communication skills, with strong attention to detail
- Ability to work in a fast-paced environment & prioritise workload
- Must have a Valid QLD Drivers License
- First Aid certified
- Meet the legal requirements to live & work in Australia
- Availability to work overnight across a 7 day roster
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