Overnight Shift - Membership Services Representative (Limerick, Ireland)
On-site · Limerick, Munster, Ireland
Job Summary
Overnight Membership Services Representative at WHOOP in Limerick delivering a world-class member experience across hardware, software, and data insights. Responsibilities include delivering support via phone, email, and chat; troubleshooting hardware, app functionality, and member data; proactively identifying opportunities to surprise and delight members; surfacing trends and capturing actionable feedback; documenting member interactions to quality standards; meeting and exceeding KPIs for quality, response time, resolution time, and member satisfaction; and maintaining adaptability across shifts while fostering a growth mindset. Requires on-site presence in Limerick 75% of the week, flexible Monday–Sunday availability, and strong communication, problem-solving, and empathy skills.
Required Qualifications
- Eligible to live and work in Ireland
- Must be able to work onsite 75% of the working week in the Limerick office
- Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7pm - 8am local time)
- Passionate about delivering a hospitality-driven member experience
- Excellent written and verbal communication skills
- Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
- Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
- Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
- Positive attitude with strong energy and motivation to perform
- Comfortable working in a high-paced environment and adapting to change
- Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
- Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
- This role requires the ability to perform core duties across all support channels
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