Overnight Security Officer
On-siteMiami Beach, Florida, United States
Job Summary
Maintain a professional security presence throughout the property using proper radio communication and monitoring lobby activity when not on patrol. Conduct regular property patrols to ensure all areas are secure, free of hazards, and compliant with hotel policies. Respond promptly to emergencies, including medical situations, guest disturbances, and security incidents, providing First Aid/CPR when required. Support guest experience by assisting with room access, conducting escorts, and addressing safety concerns with discretion. Monitor security systems, including cameras and access points; verify identification and regulate access to secured areas. Investigate incidents such as accidents, property loss, theft, altercations, and complaints, completing detailed and accurate reports. Maintain confidentiality regarding guest and employee information and uphold legal and brand standards. Collaborate with Guest Services and outside agencies as needed, participating in shift briefings. Manage security-related equipment, including radios, keys, and pagers, ensuring accurate inventory and documentation.
Required Qualifications
- High School diploma or equivalent
- Hotel, security, or related experience
- Ability to stand, walk, climb stairs, and respond quickly to incidents throughout the entire shift
- Capable of exerting up to 100 lbs. of force occasionally, 50 lbs. frequently, and 20 lbs. continuously to lift, carry, push, or pull objects
- Ability to physically deter individuals who pose a threat to guests, residents, or team members
- Strong verbal and written communication skills with the ability to engage courteously and professionally with guests and employees at all levels
- Excellent listening, problem‐solving, and prioritization abilities in a fast‐paced environment
- Warm, friendly, service‐driven demeanor with the ability to maintain professionalism under pressure
- Ability to understand and apply detailed instructions, procedures, and information from multiple sources
- Commitment to confidentiality, operational safety, and adherence to Highgate policies and grooming standards
- Reliable attendance and flexibility with scheduling, including weekends, holidays, and long shifts as required
- Willingness to participate in required meetings, trainings, and cross‐training opportunities
- Demonstrated initiative and the ability to anticipate guest and operational needs
- Ability to perform additional duties as assigned by management
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