Overnight Sales Representative - Onsite
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Conduct inbound interactions to provide customer support while promoting satellite internet services. Provide support with activating equipment, password resets, service plan management, and general inquiries. Complete service order requests, negotiate when needed, and accurately process orders while updating customer information. Clearly explain product benefits including speed, reliability, and installation details to educate prospective customers. Meet and exceed sales targets, conversion goals, and quality metrics while maintaining a positive customer experience through empathy and patience. Work various shifts from Friday through Tuesday onsite at 500 Penn Center Blvd, Monroeville, PA. Join a team helping consumers access high-speed, low latency internet in underserved areas with comprehensive paid training.
Required Qualifications
- High school diploma or equivalent
- Flexibility to work various shifts depending on program needs
- Friday through Tuesday
Desired Qualifications
- Previous experience in sales, customer service, or telecommunications
- Strong communication and active listening skills
- Ability to simplify and explain technical information to everyday customers
- Goal driven mindset with a passion for helping customers
- Comfortable using computers, multiple systems, and communication tools
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