Overnight NOC Engineer III (On-Site)
On-siteOklahoma City, Oklahoma, United States
Job Summary
Provide advanced network support, including hardware configuration, validation, and troubleshooting of large-scale network environments across Layer 1 through Layer 3 technologies. Evaluate network alarms and fault conditions, resolving issues where possible and escalating or dispatching as required. Monitor network components through multiple EMS/NMS platforms, process service requests, and identify systemic problems to advise management on mitigation strategies. Notify management of major outages, conduct root cause analysis, and ensure timely resolution of open trouble tickets. Maintain and update technical documentation to keep the Operations Center knowledge base accurate and actionable.
Required Qualifications
- 3–5 years of experience in a NOC/SOC environment, IP Engineering, Transport Engineering, help desk, or systems support environment
- Strong working knowledge of TCP/IP addressing, ISP concepts, and advanced routing protocols
- Experience with services and technologies including BGP, DNS, DHCP, xDSL, SD-WAN, SIP, VoIP, PRI, DWDM, GPON, Ethernet, and related telecommunications services
- Ability to perform basic system administration tasks and manage day-to-day maintenance activities
- High proficiency in DWDM transport technologies
- High proficiency in IP networking and routing protocols
- Strong leadership, collaboration, and communication skills
- Demonstrated ability to meet or exceed performance goals
- Strong analytical and problem-solving skills
- Proficient in computer systems and operational tools
- Experience working directly with customers in high-stress or outage scenarios
- Results-oriented mindset with a strong bias for action and the ability to prioritize and multitask effectively
- Consistently represents the Company in a professional and respectful manner
- Must be able to work multiple shifts, holidays, and participate in on-call rotations as business needs dictate
Desired Qualifications
- CCNA certification strongly preferred
- MEF certification preferred
- Experience with IP networking platforms including Nokia 7750, Genband, Juniper, Extreme, Cisco, and Accadian
- Experience with transport systems such as Ciena RLS, Cyan, Wave Servers, 5160/5170 series, Nokia FTTH, Calix FTTH, and SONET transport systems
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