Overnight Member Services Representative
$22,880,000–$24,960,000 year
On-siteWest Columbia, South Carolina, United States
Job Summary
Greet members, guests, and prospective clients upon entry and exit, managing check-ins, sign-ups, and billing updates. Resolve member concerns and escalate issues to managers as needed. Answer phones, conduct prospective member tours, and execute retail transactions to drive sales goals. Maintain club standards by cleaning exercise equipment, sanitizing communal spaces, and ensuring restrooms are stocked and clutter-free. Perform comprehensive club walks to address safety, policy, and cleanliness issues promptly. Report maintenance concerns for broken or missing equipment. Work the overnight third shift with a positive attitude, demonstrating reliability, diplomacy, and strong communication skills to uphold the Judgement Free Zone® experience.
Required Qualifications
- Ability to pass a background check
- Willing to become CPR/AED certified
- Customer service background preferred
- Basic computer proficiency
- Upbeat and positive attitude!
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Must be 18 years of age or older
- Ability to work 3rd shift (overnight)
- Must be able to occasionally lift up to 50 lbs
- Will occasionally encounter toxic chemicals during shift
Desired Qualifications
- Customer service background preferred
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