Overnight Guest Experience & Safety Manager

Overnight Guest Experience & Safety Manager at Drift Palm Springs oversees overnight guest experience, safety, and nightly hotel operations. Responsibilities include welcoming guests, assisting with late arrivals, resolving guest requests and issues, conducting property and security rounds, monitoring safety in guest and public areas, assisting with overnight check-ins and check-outs, completing nightly audits and reservation preparation tasks, coordinating with remote guest services and hotel leadership, responding calmly to emergencies, troubleshooting minor maintenance and housekeeping requests, producing detailed nightly activity reports, and ensuring readiness for the following day’s operations. Ideal candidates demonstrate prior hotel, hospitality, guest service, security, or customer service experience; strong communication and problem-solving skills; ability to work independently with minimal supervision; excellent judgment and professionalism; comfort using technology and hotel systems; calmness under pressure; attention to detail and organizational skills; and the physical ability to walk the property and climb stairs.