Overnight Front Desk Manager
On-siteSeattle, Washington, United States
Job Summary
Lead the overnight shift for Bell/Door Staff, Switchboard, and Guest Services, ensuring daily operational standards and guest satisfaction. Manage team performance through coaching, mentoring, and resolving disputes, while overseeing same-day selling procedures to maximize room revenue. Handle guest complaints and complaints, negotiate conflicts, and ensure adherence to credit policies and loss prevention procedures. Monitor staffing levels to meet financial objectives and support the implementation of guest recognition programs using tracking systems. Provide direction to subordinates, conduct performance appraisals, and ensure all employees have necessary supplies and uniforms.
Required Qualifications
- High school diploma or GED
- 1 year experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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