Overnight Front Desk Clerk - Weekend Required
On-siteRochester, New York, United States
Job Summary
Greet, register, and assign rooms to guests while answering phones, posting charges, and collecting payments. Make and confirm reservations, monitor availability, and program wake-up calls. Open and close shifts with cash drops, finalize transactions, and prepare folios for departing guests. Compile daily sales figures, create reports, and ensure the PMS system is balanced with reservations. Provide guest information on hotel services and local areas, assist with lobby cleanliness, check fixtures, and schedule shuttle runs. Maintain market stock and coffee areas as needed. Requires overnight schedule availability and a valid driver's license. DelMonte Hotel Group offers a supportive environment with professional development opportunities.
Required Qualifications
- 1 to 3 months related experience
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Ability to multi-task in a fast-paced environment
- Basic computer and administrative skills
- Availability to work an overnight schedule
- Maintain a valid Driver's License from the state which you reside with no major violations
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