Overnight Front Desk Associate

Greet members and guests upon entry and exit, handling check-ins, membership sign-ups, billing updates, and cancellations. Answer phones, conduct prospective member calls and tours, and execute retail transactions to drive sales goals. Resolve member concerns and escalate issues to managers as needed. Perform comprehensive cleaning and sanitizing of exercise equipment, communal spaces, and restrooms, while conducting frequent safety walks to address maintenance and policy issues. Assist callers with inquiries and promote the Judgement Free Zone® by connecting with members on the club floor.