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Planet FitnessPosted 24 months ago

Overnight Front Desk Associate

On-siteClermont, Florida, United States

Full TimeEntry LevelLarge

Job Summary

Greet members and guests upon entry and exit, assist with check-ins, and answer phones while promoting the Judgement Free Zone®. Resolve member concerns, escalate issues to managers, and handle membership functions including sign-ups, billing updates, and cancellations. Execute retail transactions to drive sales goals and conduct prospective member calls and tours. Maintain club standards by performing regular cleaning, sanitizing equipment and facilities, and conducting comprehensive safety walks to address maintenance issues.

Required Qualifications

  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified
  • Basic computer proficiency
  • Must be able to lift up to 75 pounds

Desired Qualifications

  • 6-12 months of experience in a customer service environment is preferred
  • Exhibit a positive and upbeat attitude
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
  • Pride yourself on your work while being punctual, reliable, and dependable
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
  • Act with integrity and show respect to everyone around you
  • Exhibit strong communication skills and have an ability to listen and empathize
  • Inspire and motivate others to achieve their goals
  • Are a quick study with the ability to apply what you have learned during online and hands-on training

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