Overnight Front Desk Associate
$34,320–$34,320 year
On-siteNew Hartford, New York, United States
New Hartford, New York, United StatesOn-siteFull Time$34,320–$34,320 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Welcome and exit members with hellos and goodbyes, answer telephone calls promptly, and resolve customer concerns using strong communication skills. Anticipate member needs, process payments and receipts, and drive revenue by promoting products and special offers. Maintain club cleanliness for up to 50% of the shift while providing accurate information on business procedures and policies. Work weekday overnight hours based on club needs, managing multiple responsibilities in a fast-paced retail environment. Requires six months of retail customer service experience or one year in fitness.
Required Qualifications
- 18 years old or older
- High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment required
Desired Qualifications
- 1-year Fitness experience preferred
- Excellent verbal and written communication skills
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making & problem solving skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills, preferably in the fitness industry
- Team player: ability to work within a team where members depend on each other to get work done
- Desire to learn, seek new challenges and take on additional responsibilities
- Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
- Hard working, enthusiastic and energetic
- Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel
- Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
- The employee must frequently lift and move up to 50 pounds
- Occasionally lift and move objects up to 75 pounds
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