Overnight Front Desk Associate
On-siteSimpsonville, South Carolina, United States
Job Summary
Greet members and guests upon entry and exit, assist with check-ins, and answer phones while promoting the Judgement Free Zone®. Resolve member concerns, escalate issues to managers, and handle membership functions including sign-ups, billing updates, and cancellations. Execute retail transactions, conduct prospective member calls and tours, and perform comprehensive cleaning of equipment, restrooms, and communal spaces. Address maintenance and facility concerns such as broken equipment or leaks. Maintain a positive attitude, demonstrate strong communication skills, and ensure all areas remain safe and clutter-free throughout the overnight shift.
Required Qualifications
- Must be 18 years of age or older
- Willing to become CPR/AED Certified
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- 6-12 months of experience in a customer service environment is preferred
- Exhibit a positive and upbeat attitude
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
- Pride yourself on your work while being punctual, reliable, and dependable
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
- Act with integrity and show respect to everyone around you
- Exhibit strong communication skills and have an ability to listen and empathize
- Inspire and motivate others to achieve their goals
- Are a quick study with the ability to apply what you have learned during online and hands-on training
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