Overnight Customer Service
On-siteColumbus, Ohio, United States
Job Summary
Greet members, prospective members, and guests by providing exceptional customer service while answering phones and checking ID and barcodes. Handle front desk activities including new member sign-ups, club tours, and account updates. Respond to member questions and concerns professionally, elevating issues to the Assistant Club Manager as needed. Maintain club cleanliness by sanitizing restrooms, locker rooms, equipment, and floors, and stock supplies. Report broken amenities and manage lost property per policy. Monitor club safety and cleanliness throughout the 10pm to 6am Monday through Friday shift. This Full Time role supports Planet Fitness members and guests during overnight hours.
Required Qualifications
- Must be 18 years of age or older
- Punctuality and reliability is a must
- Must be able to occasionally lift up to 50 lbs
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent preferred
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