Overnight Bilingual French Remote Call Centre Specialist - New Brunswick
$45,760–$45,760 year
On-siteMoncton, New Brunswick, Canada
Job Summary
Handle overnight inbound calls from clients, professionally greeting callers, providing details, and gathering required information. Relay and route critical messages to on-call personnel by prioritizing urgent and emergency situations while responding to customer requests accurately. Maintain full bilingual proficiency in French and English with excellent grammar and spelling, working from a quiet, distraction-free home office equipped with a wired USB headset and high-speed Ethernet internet. The first week of training follows a temporary split schedule before transitioning to regular overnight shifts. Candidates must pass a pre-application speed test and complete all screening questions and Indeed assessments to proceed.
Required Qualifications
- Fully bilingual in French and English (fluent written and spoken)
- Dedicated to working overnight shifts, including weekend availability
- Customer Service (1 year required)
- call centre experience (1 year preferred)
- Excellent grammar, spelling, and professional demeanor
- Windows-based computer proficiency
- Fast learner with strong typing skills (at least 35WPM)
- Detail-oriented and capable of processing information logically
- Punctual with an exceptional attendance record and a true team-player mindset
- Secondary school/High School Diploma or equivalent
- Personal PC or Laptop running Windows 11 or above
- High-speed internet connected directly via Ethernet cable (Wi-Fi not permitted)
- Dedicated wired USB headset with a microphone
- A quiet, distraction-free room/office with a closed door
- Download and Upload speed results from fast.com
Desired Qualifications
- Self-motivated night owl who thrives in an independent, fast-paced environment
- Energetic, professional, and detailed-oriented individuals
- Experience in centre d'appels (1 an souhaité)
- Maîtrise de l'environnement Windows
- Capacité d'apprentissage rapide et bonne vitesse de frappe (au moins 35 mots/minute)
- Ponctualité, assiduité exemplaire et véritable esprit d'équipe
- Formation rémunérée
- Soutien continu de qualité
- Couverture complète (soins de santé et dentaires)
- Régime d'épargne-retraite (REER)
- La première semaine de formation suit un horaire fractionné temporaire avant la transition vers vos quarts de nuit habituels
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