OUTSOURCING | PESSOA TÉCNICA DE SUPORTE II

Register escalated calls in the Service-Desk central and provide support for hardware, operating system, and client application incidents within predetermined deadlines. Verify, create, and update solutions in the knowledge base while ensuring adherence to agreed-upon service levels and response times. Follow security guidelines for corporate system password unlocks and changes. Identify overdue tickets and alert responsible technicians regarding expired service deadlines. This role requires a higher education degree in information systems, computer science, or networking, with one year of support technician experience and basic technical English proficiency. Candidates should hold a basic certification in their area of operation.