Outside Services Supervisor
On-siteFranklin, Tennessee, United States
Job Summary
Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training, to ensure consistent delivery of service excellence. Monitor staff time reporting for accuracy and compliance, addressing discrepancies promptly. Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and post-round support. Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities. Promptly address maintenance needs or equipment issues to ensure optimal readiness. Collaborate with range attendants, marshals, and starters to ensure smooth service delivery across the course. Monitor the timely completion of daily assignments in accordance with club standards. Adhere to attendance requirements, with flexibility to work additional hours, weekends, and holidays as needed. Primarily work outdoors in extreme temperatures, lifting up to 100 lbs.
Required Qualifications
- High school diploma, GED, or equivalent
- A minimum of 1 year of experience in a similar role or strong knowledge of golf
- Availability to work on weekends and/or holidays as required
- Flexibility to work additional hours as needed to meet position deadlines
- Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity
- Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing
- Primary Tools/Equipment • Golf Clubs & Bag 40 - 50 lbs.
- Golf Carts
Desired Qualifications
- Strong communication skills, with the ability to interact effectively with members, guests, and staff
- Strong knowledge of golf etiquette, rules, and best practices
- A positive attitude and commitment to providing outstanding service
- High attention to detail and reliability
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