Outside Sales Representative (CSR)
On-siteGrand Rapids, Michigan, United States
Job Summary
Sell service contracts and coverage for forklifts and vertical products to new and existing customers in your territory. Prospect, close opportunities, manage renewals, and upsell preventive maintenance, extended warranties, emergency service, and remote monitoring. Lead account reviews, need assessments, and solution-based proposals using the company CRM. Coordinate orders, service scheduling, maintenance visits, and delivery to ensure a seamless customer experience. Collaborate with Territory Managers, Service, Parts, and OEM partners while tracking pipeline and performance metrics. Provide market insights to sharpen sales strategies and drive customer satisfaction and loyalty.
Required Qualifications
- Proven outside sales experience in forklift/material handling
- Track record of selling service contracts or maintenance programs
- Strong relationship-building skills
- Qualifying skills
- Consultative selling skills
- Excellent communication abilities
- Negotiation abilities
- Ability to close service contracts
- Ability to close renewals
- Ability to upsell opportunities
- Proficiency with CRM
- Proficiency with MS Office
- Proficiency with quoting tools
- Ability to manage multiple accounts
- Ability to travel within the territory as needed
- Self-motivated
- Detail-oriented
- Results-driven
Desired Qualifications
- Knowledge of forklifts
- Knowledge of safety procedures
- Knowledge of preventive maintenance programs
- Experience tailoring service contracts
- Experience tailoring vertical product solutions
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