Outside Property Associate Claim Representative
$52,600–$86,800 year
On-siteWilliamsport, Pennsylvania, United States or Bloomsburg, Pennsylvania, United States
Job Summary
Review, investigate, and document 1st party property claims under close supervision while gathering information from policyholders, claimants, and third-party providers. Analyze leases, contracts, and by-laws to determine coverage for building damages and establish accurate scopes of loss for written estimates. Provide timely communication to customers and internal stakeholders while maintaining accurate records in claim management systems. Actively participate in structured training covering policies, processes, and systems, including virtual, classroom, and on-the-job instruction. This 9-12 month program prepares candidates for independent claims handling. You must reside in the Columbia County, PA area and possess a valid driver's license.
Required Qualifications
- Bachelor's Degree
- High School Diploma or GED
- one year of customer service experience
- Valid driver's license
- Willingness to obtain an active adjuster license where required by state law
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Demonstrated openness to continuous learning
- Must reside in the assigned territory (Columbia County, PA area)
- Must be capable of safely climbing a ladder weighing approximately 38 to 49 pounds
- Must be capable of walking on roofs
- Must be capable of entering tight spaces (such as attic staircases and entries, crawl spaces, etc.)
- Must be capable of carrying, setting up and climbing a ladder when deploying to a catastrophe
Desired Qualifications
- Previous internship or work experience in customer service or insurance
- Demonstrated openness to continuous learning, particularly in AI and digital transformation
- Ability to adapt to new technology implementations, system upgrades, and digital tool rollouts
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