Outside Parts & Service Representative
On-siteSumner, Washington, United States
Job Summary
Develop and manage an assigned territory to grow aftermarket parts and service business with existing and prospective customers. Establish strong relationships with maintenance managers and purchasing contacts to understand operational needs and position Dobbs Truck Group as a trusted partner. Maintain a structured sales call cadence through in-person visits, phone communication, and digital engagement. Demonstrate strong systematic selling skills including pre-call planning, identifying customer needs, presenting solutions, and closing business opportunities. Sell and promote multiple parts product categories supporting a wide range of truck makes and models, including mobile service offerings designed to reduce customer downtime. Call on national and regional fleet accounts to promote fleet programs and service agreements. Monitor competitive activity and provide feedback to leadership regarding market conditions and pricing pressures. Work proactively to convert competitive accounts and expand market penetration.
Required Qualifications
- Valid driver's license
- Ability to travel regularly within assigned territory
Desired Qualifications
- Proven experience in heavy-duty truck parts, service, or aftermarket sales
- Strong understanding of fleet maintenance operations and aftermarket parts and service solutions
- Demonstrated ability to build relationships and grow customer accounts
- Strong communication, organization, and problem-solving skills
- Ability to work independently while collaborating effectively with dealership teams
- Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions
- Organization: Ability to organize and prioritize work schedules of others on short-term basis
- Reasoning & Decision Making: Ability to make decisions with significant impact on the immediate work unit and monitor impact outside immediate work unit
- Communication: Ability to communicate effectively with individuals utilizing a phone
- Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes
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