Outreach Worker - Phoenix, AZ
$37,440–$37,440 year
On-sitePhoenix, Arizona, United States
Job Summary
Locate, identify, and engage individuals experiencing homelessness or housing instability within the AHCCCS H2O program. Conduct sustained field-based outreach to build trust, assess immediate needs including safety risks and behavioral health concerns, and connect participants to housing, healthcare, and supportive services. Assist with obtaining identification, legal documentation, and completing eligibility requirements while applying for mainstream HRSN and housing services. Transport participants to appointments and coordinate care with behavioral health providers and case managers. Maintain accurate documentation of referrals, case notes, and reports to meet billing and compliance requirements using HMIS and other program platforms. Track assigned caseload and prepare reports on participant outcomes. Follow community best practices for outreach and maintain compliance with all agency, AHCCCS, and regulatory requirements.
Required Qualifications
- High School Diploma, GED or equivalent
- Must Be At Least 21 Years of Age
- Class One Fingerprint Clearance Card
- Central Registry Background Check
- Drug Screening
- CPR/First Aid Certification
- Valid Unrestricted Driver's License
- Current Auto Liability Insurance
- 39 Month Motor Vehicle Record
- Ability to walk, stand, and move for extended periods while conducting outreach
- Ability to maintain professionalism, boundaries, and confidentiality in diverse and unpredictable environments
- Must be flexible to meet the clients needs
- Must be available for weekend shifts
- Must be able to lift 25 pounds
- Must be able to effectively lead and coach others
- Must be able to effectively manage high-stress situations and respond to individuals in crisis
- Must be able to effectively communicate with individuals experiencing homelessness, housing instability, or vulnerable populations
- Must be able to effectively coordinate care with behavioral health providers, case managers, and other systems
- Must be able to effectively facilitate completion of Releases of Information (ROI)
- Must be able to effectively apply for and coordinate access to mainstream HRSN and housing services
- Must be able to effectively transport participants to appointments, meetings, and housing-related activities
- Must be able to effectively maintain accurate and timely documentation of referrals, case notes, assessments, and reports
- Must be able to effectively utilize required systems and databases, including HMIS, Community Cares, Unite Us, and other program platforms
- Must be able to effectively track assigned caseload and maintain accurate reporting for contractual and program requirements
- Must be able to effectively prepare reports related to participant outcomes, successes, and challenges
- Must be able to effectively follow community best practices for outreach as established by Continuums of Care (CoC)
- Must be able to effectively promote a strengths-based, trauma-informed, and culturally responsive service environment
- Must be able to effectively attend required meetings, trainings, and clinical oversight sessions
- Must be able to effectively collaborate and network with community partners, agencies, and stakeholders
- Must be able to effectively adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations
- Must be able to effectively report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer
- Must be able to effectively report suspected abuse or neglect to either the local law enforcement agency or child protective services
- Must be able to effectively report suspected abuse or neglect involving a family member or legal guardian to child protective services
- Must be able to effectively report other cases of suspected abuse or neglect to law enforcement
- Must be able to effectively verify of employment, education, criminal background search, and driving records
- Must be able to effectively participate in the E-Verify program
- Must be able to effectively enjoy direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment
- Must be able to effectively enjoy Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program
- Must be able to effectively enjoy Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more
- Must be able to effectively work in community settings, including streets, shelters, institutions, and other non-traditional environments
- Must be able to effectively travel throughout the community to locate and engage participants
- Must be able to effectively use a personal or agency vehicle to transport participants and attend meetings or appointments
- Must be able to effectively manage exposure to varying weather conditions and outdoor environments
- Must be able to effectively manage occasional lifting of up to 25 pounds
- Must be able to effectively manage frequent use of computers, phones, and documentation systems for reporting and case management
- Must be able to effectively manage compliance with all agency, AHCCCS, and program-specific training and regulatory requirements
- Must be able to effectively manage additional duties as assigned
- Must be able to effectively manage human services, outreach, or a related field
- Must be able to effectively manage individuals experiencing homelessness, housing instability, or vulnerable populations
- Must be able to effectively manage Medicaid termination and assist with maintaining or re-establishing eligibility
- Must be able to effectively manage safety risks, behavioral health concerns, and urgent physical health conditions
- Must be able to effectively manage access to basic needs, including water, hygiene supplies, clothing, and connection to emergency services
- Must be able to effectively manage identification, legal documentation, and completing eligibility requirements for services
- Must be able to effectively manage enrollment or re-engagement with healthcare providers and supportive services
- Must be able to effectively manage referrals, case notes, assessments, and reports to meet billing and compliance requirements
- Must be able to effectively manage participant outcomes, successes, and challenges
- Must be able to effectively manage community best practices for outreach as established by Continuums of Care (CoC)
- Must be able to effectively manage strengths-based, trauma-informed, and culturally responsive service environment
- Must be able to effectively manage required meetings, trainings, and clinical oversight sessions
- Must be able to effectively manage community partners, agencies, and stakeholders
- Must be able to effectively manage organizational policies, including the Code of Conduct, professional standards, and relevant regulations
- Must be able to effectively manage suspected abuse or neglect of a minor
- Must be able to effectively manage suspected abuse or neglect involving a family member or legal guardian
- Must be able to effectively manage other cases of suspected abuse or neglect
- Must be able to effectively manage employment, education, criminal background search, and driving records
- Must be able to effectively manage the E-Verify program
- Must be able to effectively manage direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment
- Must be able to effectively manage Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program
- Must be able to effectively manage Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more
- Must be able to effectively manage community settings, including streets, shelters, institutions, and other non-traditional environments
- Must be able to effectively manage travel throughout the community to locate and engage participants
- Must be able to effectively manage a personal or agency vehicle to transport participants and attend meetings or appointments
- Must be able to effectively manage exposure to varying weather conditions and outdoor environments
- Must be able to effectively manage occasional lifting of up to 25 pounds
- Must be able to effectively manage frequent use of computers, phones, and documentation systems for reporting and case management
- Must be able to effectively manage compliance with all agency, AHCCCS, and program-specific training and regulatory requirements
- Must be able to effectively manage additional duties as assigned
- Must be able to effectively manage human services, outreach, or a related field
- Must be able to effectively manage individuals experiencing homelessness, housing instability, or vulnerable populations
- Must be able to effectively manage Medicaid termination and assist with maintaining or re-establishing eligibility
- Must be able to effectively manage safety risks, behavioral health concerns, and urgent physical health conditions
- Must be able to effectively manage access to basic needs, including water, hygiene supplies, clothing, and connection to emergency services
- Must be able to effectively manage identification, legal documentation, and completing eligibility requirements for services
- Must be able to effectively manage enrollment or re-engagement with healthcare providers and supportive services
- Must be able to effectively manage referrals, case notes, assessments, and reports to meet billing and compliance requirements
- Must be able to effectively manage participant outcomes, successes, and challenges
- Must be able to effectively manage community best practices for outreach as established by Continuums of Care (CoC)
- Must be able to effectively manage strengths-based, trauma-informed, and culturally responsive service environment
- Must be able to effectively manage required meetings, trainings, and clinical oversight sessions
- Must be able to effectively manage community partners, agencies, and stakeholders
- Must be able to effectively manage organizational policies, including the Code of Conduct, professional standards, and relevant regulations
- Must be able to effectively manage suspected abuse or neglect of a minor
- Must be able to effectively manage suspected abuse or neglect involving a family member or legal guardian
- Must be able to effectively manage other cases of suspected abuse or neglect
- Must be able to effectively manage employment, education, criminal background search, and driving records
- Must be able to effectively manage the E-Verify program
- Must be able to effectively manage direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment
- Must be able to effectively manage Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program
- Must be able to effectively manage Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more
- Must be able to effectively manage community settings, including streets, shelters, institutions, and other non-traditional environments
- Must be able to effectively manage travel throughout the community to locate and engage participants
- Must be able to effectively manage a personal or agency vehicle to transport participants and attend meetings or appointments
- Must be able to effectively manage exposure to varying weather conditions and outdoor environments
- Must be able to effectively manage occasional lifting of up to 25 pounds
- Must be able to effectively manage frequent use of computers, phones, and documentation systems for reporting and case management
- Must be able to effectively manage compliance with all agency, AHCCCS, and program-specific training and regulatory requirements
- Must be able to effectively manage additional duties as assigned
- Must be able to effectively manage human services, outreach, or a related field
- Must be able to effectively manage individuals experiencing homelessness, housing instability, or vulnerable populations
- Must be able to effectively manage Medicaid termination and assist with maintaining or re-establishing eligibility
- Must be able to effectively manage safety risks, behavioral health concerns, and urgent physical health conditions
- Must be able to effectively manage access to basic needs, including water, hygiene supplies, clothing, and connection to emergency services
- Must be able to effectively manage identification, legal documentation, and completing eligibility requirements for services
- Must be able to effectively manage enrollment or re-engagement with healthcare providers and supportive services
- Must be able to effectively manage referrals, case notes, assessments, and reports to meet billing and compliance requirements
- Must be able to effectively manage participant outcomes, successes, and challenges
- Must be able to effectively manage community best practices for outreach as established by Continuums of Care (CoC)
- Must be able to effectively manage strengths-based, trauma-informed, and culturally responsive service environment
- Must be able to effectively manage required meetings, trainings, and clinical oversight sessions
- Must be able to effectively manage community partners, agencies, and stakeholders
- Must be able to effectively manage organizational policies, including the Code of Conduct, professional standards, and relevant regulations
- Must be able to effectively manage suspected abuse or neglect of a minor
- Must be able to effectively manage suspected abuse or neglect involving a family member or legal guardian
- Must be able to effectively manage other cases of suspected abuse or neglect
- Must be able to effectively manage employment, education, criminal background search, and driving records
- Must be able to effectively manage the E-Verify program
- Must be able to effectively manage direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment
- Must be able to effectively manage Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program
- Must be able to effectively manage Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more
- Must be able to effectively manage community settings, including streets, shelters, institutions, and other non-traditional environments
- Must be able to effectively manage travel throughout the community to locate and engage participants
- Must be able to effectively manage a personal or agency vehicle to transport participants and attend meetings or appointments
- Must be able to effectively manage exposure to varying weather conditions and outdoor environments
- Must be able to effectively manage occasional lifting of up to 25 pounds
- Must be able to effectively manage frequent use of computers, phones, and documentation systems for reporting and case management
- Must be able to effectively manage compliance with all agency, AHCCCS, and program-specific training and regulatory requirements
- Must be able to effectively manage additional duties as assigned
- Must be able to effectively manage human services, outreach, or a related field
- Must be able to effectively manage individuals experiencing homelessness, housing instability, or vulnerable populations
- Must be able to effectively manage Medicaid termination and assist with maintaining or re-establishing eligibility
- Must be able to effectively manage safety risks, behavioral health concerns, and urgent physical health conditions
- Must be able to effectively manage access to basic needs, including water, hygiene supplies, clothing, and connection to emergency services
- Must be able to effectively manage identification, legal documentation, and completing eligibility requirements for services
- Must be able to effectively manage enrollment or re-engagement with healthcare providers and supportive services
- Must be able to effectively manage referrals, case notes, assessments, and reports to meet billing and compliance requirements
- Must be able to effectively manage participant outcomes, successes, and challenges
- Must be able to effectively manage community best practices for outreach as established by Continuums of Care (CoC)
- Must be able to effectively manage strengths-based, trauma-informed, and culturally responsive service environment
- Must be able to effectively manage required meetings, trainings, and clinical oversight sessions
- Must be able to effectively manage community partners, agencies, and stakeholders
- Must be able to effectively manage organizational policies, including the Code of Conduct, professional standards, and relevant regulations
- Must be able to effectively manage suspected abuse or neglect of a minor
- Must be able to effectively manage suspected abuse or neglect involving a family member or legal guardian
- Must be able to effectively manage other cases of suspected abuse or neglect
- Must be able to effectively manage employment, education, criminal background search, and driving records
- Must be able to effectively manage the E-Verify program
- Must be able to effectively manage direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment
- Must be able to effectively manage Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program
- Must be able to effectively manage Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more
- Must be able to effectively manage community settings, including streets, shelters, institutions, and other non-traditional environments
- Must be able to effectively manage travel throughout the community to locate and engage participants
- Must be able to effectively manage a personal or agency vehicle to transport participants and attend meetings or appointments
- Must be able to effectively manage exposure to varying weather conditions and outdoor environments
- Must be able to effectively manage occasional lifting of up to 25 pounds
- Must be able to effectively manage frequent use of computers, phones, and documentation systems for reporting and case management
- Must be able to effectively manage compliance with all agency, AHCCCS, and program-specific training and regulatory requirements
- Must be able to effectively manage additional duties as assigned
- Must be able to effectively manage human services, outreach, or a related field
- Must be able to effectively manage individuals experiencing homelessness, housing instability, or vulnerable populations
- Must be able to effectively manage Medicaid termination and assist with maintaining or re-establishing eligibility
- Must be able to effectively manage safety risks, behavioral health concerns, and urgent physical health conditions
- Must be able to effectively manage access to basic needs, including water, hygiene supplies, clothing, and connection to emergency services
- Must be able to effectively manage identification, legal documentation, and completing eligibility requirements for services
- Must be able to effectively manage enrollment or re-engagement with healthcare providers and supportive services
- Must be able to effectively manage referrals, case notes, assessments, and reports to meet billing and compliance requirements
- Must be able to effectively manage participant outcomes, successes, and challenges
- Must be able to effectively manage community best practices for outreach as established by Continuums of Care (CoC)
- Must be able to effectively manage strengths-based, trauma-informed, and culturally responsive service environment
- Must be able to effectively manage required meetings, trainings, and clinical oversight sessions
- Must be able to effectively manage community partners, agencies, and stakeholders
- Must be able to effectively manage organizational policies, including the Code of Conduct, professional standards, and relevant regulations
- Must be able to effectively manage suspected abuse or neglect of a minor
- Must be able to effectively manage suspected abuse or neglect involving a family member or legal guardian
- Must be able to effectively manage other cases of suspected abuse or neglect
- Must be able to effectively manage employment, education, criminal background search, and driving records
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