Outreach Subject Matter Expert Level 3 (OSME3)
$120,000–$140,000 year
On-site · Annapolis Junction, Maryland, United States
Job Summary
Outreach Subject Matter Expert Level 3 (OSME3) provides direct technical support to end users of internal operational tools and systems, troubleshoots and resolves software, system, and data-flow issues, analyzes system logs and network data to identify root causes, and tracks issues in Jira/Atlassian. The role coordinates with engineering and development teams to resolve defects and outages, develops temporary workarounds when fixes are pending, monitors system health and availability, escalates complex issues to Tier II or engineering as appropriate, creates and maintains technical documentation and SOPs, and prepares status reports and metrics. The ideal candidate has an active TS/SCI with Full Scope Polygraph, 3–4 years of relevant technical experience in technical support/operations, familiarity with Jira/Atlassian, understanding of API concepts, strong communication skills, and the ability to work independently in a mission-focused, fast-paced government environment. Preferred qualifications include experience in cybersecurity/SIGINT/Intelligence Community programs, Splunk/SIEM familiarity, network traffic analysis, Python scripting, and experience in 24/7 operations. Benefits include a comprehensive package (PTO, holidays, 401K with match, medical/dental/vision, life insurance, disability, EAP, etc.). The role is 100% onsite in Annapolis Junction, MD.
Required Qualifications
- Active TS/SCI with Full Scope Polygraph
- Approximately 3–4 years of relevant technical experience
- Background in technical support, operations, cyber, systems analysis, or similar fields
- Experience troubleshooting software, systems, and data flows
- Familiarity with Jira, Atlassian, or similar ticketing systems
- Understanding of basic API concepts and system-to-system communication
- Ability to analyze logs, system outputs, and/or network-related data
- Strong written and verbal communication skills
- Ability to work independently and manage competing priorities
- Demonstrated ability to quickly learn and adapt to new technical systems
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