Outreach Specialist
On-siteChelsea, Massachusetts, United States or Lynn, Massachusetts, United States
Job Summary
Conduct consistent, proactive street outreach to identify, engage, and build relationships with young people at the highest risk of violence, including those impacted by acute incidents. Respond to critical incidents, including hospital-based outreach and community violence response, to support immediate engagement and stabilization. Carry and actively manage a caseload of high-risk participants, supporting engagement, safety planning, and connection to Roca programming. Work closely with Youth Workers to locate, engage, and re-engage participants who are off-track, difficult to reach, or presenting elevated safety concerns. Support participant eligibility assessment and vetting, including gathering key information related to risk factors, barriers, and system involvement. Maintain up-to-date knowledge of community dynamics, conflicts, and safety concerns and communicate relevant information to staff in a timely manner. Manage and maintain Safety Lists and Safety Profiles, ensuring accurate and real-time documentation of participant and community safety information. Build and maintain strong relationships with community and system partners (e.g., law enforcement, hospitals, shelters, and violence prevention partners) to support referrals, coordination, and participant safety. Represent Roca in community meetings, events, and partner engagements as appropriate to strengthen presence and collaboration. Engage participants in behavior change work by reinforcing and supporting the practice of Rewire CBT and other Roca interventions during outreach and engagement. Accurately document outreach, engagement, and safety information in ETO and other systems in alignment with Roca's performance-based management practices. Provide coverage for work crews when needed to support participant engagement, site operations, and continuity of programming. Contribute to overall site safety, including building and vehicle oversight and adherence to safety protocols. Participate in required Rewire CBT training, team meetings, coaching, and supervision to build skill and consistency in using Roca's behavior change approach.
Required Qualifications
- Minimum of three years of direct service work with high-risk young people
- Understanding and experience working with street involved high risk young people
- Capacity for creative problem-solving, conflict resolution, violence prevention
- Strong written and oral communication skills
- Capacity to think and act intentionally and strategically to help young people change behaviors
- Creative problem solving and thinking
- Excellent at organizing, managing and completing multiple complex projects and tasks simultaneously with thoroughness, accuracy, timeliness and good humor
- Self-motivation, initiative, sound judgment, and commitment to ongoing learning
- Ability to work as a part of a team
- Ability to travel around the service area
- Computer Literacy
- Valid state issued driver's license
- Criminal background and current driving record check
- Willingness and ability to work outside of normal business hours, and Holidays and/or weekends as needed
- Ability to work with diverse cultures
- Strong attendance and high energy
- Ability to perform the essential functions of the role with or without reasonable accommodation
- Ability to lift and/or move items weighing up to 50 pounds
- Ability to maintain depth perception, peripheral vision, color differentiation, and the ability to adjust focus as needed
- Average physical agility and dexterity
Desired Qualifications
- BA preferred/Equivalent experience accepted
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