Outreach Specialist - Khmer Community
$68,000–$74,000 year
On-site · Lowell, Massachusetts, United States
Job Summary
Outreach Specialist for Khmer Community focused on developing relationships and implementing strategies to maximize referrals from assigned accounts for Element Care PACE. Responsible for describing PACE benefits, expanding the referral network, and achieving outreach, inquiry, referral, and enrollment goals. Drives community outreach (senior fairs, events, and professional associations), documents activities in Salesforce, and travels locally. Requires strong communication, networking, and presentation skills, proficiency with MS Office/Salesforce, Khmer language fluency, and a Bachelor’s degree with 1-5 years in related roles. Must have a valid Massachusetts driver’s license and be able to travel; occasional events outside regular hours are expected.
Required Qualifications
- Bachelor’s degree (preferred)
- 1-5 years of experience in older adult services related position
- 1-3 years of sales experience in healthcare or group insurance strongly preferred
- proven experience in a customer facing role focused on sales and/or customer service
- Strong understanding of customer service, sales, outreach, and marketing principles and practices
- Strong business acumen, strategic prospecting, active listening, relationship building, networking, time management and organizational skills
- Strong verbal and written communication with exceptional presentational skills
- Excellent computer skills with MS Outlook, Word, Excel, and PowerPoint; Salesforce experience preferred
- Knowledge of Medicare, Medicaid and insurances
- Possession of a valid Mass. driver’s license and a vehicle for marketing activities
- Ability to lift and carry packages or equipment up to 25 pounds
- Fluent in Khmer
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