Outreach Specialist - Khmer Community
$68,000–$74,000 year
On-site · Lowell, Massachusetts, United States
Job Summary
Outreach Specialist for Khmer-speaking communities focused on developing relationships with assigned accounts in a specified geographic area to maximize referrals and enrollments in Element Care PACE. Responsibilities include creating and executing an Annual Business Plan to achieve outreach, inquiry, referral, and enrollment goals; collaborating with Enrollment and Information & Referral teams; building relationships with referral sources such as Assisted Living Facilities, housing and Adult Day Health organizations; conducting community outreach events and senior fairs; documenting activities in Salesforce; presenting the Element Care PACE program and value proposition to internal and external groups; providing market intelligence; traveling locally and attending events outside regular hours. Requirements include a bachelor’s degree (preferred) with 1-5 years in older adult services, 1-3 years in healthcare/group insurance sales, strong customer-service orientation, proficiency in MS Office and Salesforce (CRM), knowledge of Medicare/Medicaid, a valid Mass driver’s license and vehicle for marketing, ability to lift up to 25 pounds, and fluency in Khmer.
Required Qualifications
- Bachelor’s level degree (preferred) with 1-5 years of experience in older adult services related position
- Minimum of 1 - 3 years of sales experience in healthcare or group insurance strongly preferred
- Must have proven experience working in a customer facing role focused on sales and/or customer service
- Strong understanding of customer service, sales, outreach, and marketing principles and practices
- Strong business acumen, strategic prospecting, active listening, relationship building, networking, time management and organizational skills
- Strong verbal and written communication with exceptional presentational skills
- Excellent computer skills and high-level proficiency with MS Outlook, Word, Excel, and PowerPoint. Experience with a CRM, Salesforce preferred. A willingness to become proficient in other work-related applications
- Knowledge of Medicare, Medicaid and insurances
- Possession of a valid Mass. driver’s license and a vehicle to be used for marketing activities
- Must be able to lift and carry packages or equipment up to 25 pounds
- Fluent in Khmer
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