Outreach Specialist - customer service, call center or help desk
$41,600–$45,760 year
On-site · New York City, New York, United States
Job Summary
Outreach Specialist focusing on customer service for the Aging Connected initiative. Provide first-level support to end-users, troubleshoot and resolve hardware, software, and voice/data issues, escalate when needed, and assist callers in identifying and securing low-cost internet services. Collect data and write concise call notes, follow up to resolution, and leverage Salesforce for case tracking. Strong emphasis on customer service with experience in a call center/help desk role; bilingual English/Spanish preferred. Flexible hours may be required. Familiarity with Zoom and basic computer proficiency is needed to support older adults in accessing online services.
Required Qualifications
- 3+ years prior customer service, call center or help desk experience
- 1-2 years experience
- Bi-lingual English/Spanish strongly preferred
- Experience using Salesforce is preferred
- Willing to work flexible hours when appropriate
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