Outreach & Disaster Response Coordinator – Middle Rio Grande Region

Job Summary

Required Qualifications

• •Bachelor's degree
• •Master's degree
• •Five to eight years of progressively responsible experience in community outreach, emergency management, nonprofit leadership, or human services
• •Extensive knowledge of community issues
• •Strong relationships in the nonprofit, public and private sectors
• •Staff and volunteer management
• •High level of interpersonal skills to handle sensitive and confidential information
• •demonstrated poise, tact and diplomacy
• •Excellent verbal, written, and presentation skills
• •ability to effectively communicate complex information to diverse audiences
• •Strong knowledge of disaster preparedness, response, recovery, mitigation, and community resilience principles
• •ability to coordinate resources during emergency events
• •Working knowledge of local, regional, state, and federal emergency management systems
• •roles of organizations such as FEMA, the American Red Cross, Texas Division of Emergency Management (TDEM), Emergency Operations Centers (EOCs), and other disaster response partners
• •Ability to build, cultivate, and maintain collaborative partnerships with community organizations, government agencies, healthcare providers, and other stakeholders
• •Skilled in public outreach, community engagement, and risk communication before, during, and after disaster events
• •Ability to gather, verify, analyze, and communicate critical resource information quickly and accurately during emergencies and rapidly changing situations
• •Strong organizational and project management skills
• •ability to manage multiple priorities, meet deadlines, and adapt to changing operational needs
• •Working knowledge of grant-funded programs, reporting requirements, and compliance with applicable federal, state, local, and organizational policies
• •Proficiency with Microsoft Office Suite
• •ability to quickly learn and effectively utilize 2-1-1 technologies, resource databases, and other software systems
• •Ability to work independently while exercising sound judgment, professionalism, and discretion in sensitive or high-pressure situations
• •Demonstrated ability to lead initiatives, provide operational support, and collaborate effectively with cross-functional teams during high-volume operations, disaster activations, and special projects
• •Commitment to the mission, values, and customer service standards of United Way of San Antonio & Bexar County and 2-1-1 Texas
• •Knowledge of Inform USA standards and best practices for Information & Referral services
• •frequent local travel throughout the seven-county Golden Crescent Region
• •occasional statewide travel for meetings, trainings, conferences, outreach activities, and disaster response efforts
• •Must maintain reliable transportation and the ability to travel independently to assigned locations
• •flexibility to work evenings, weekends, holidays, and extended hours as operational needs dictate
• •Serves in an on-call capacity during emergencies and disaster events
• •must be available to respond outside of normal business hours when needed
• •Exerts up to 25 lbs. of force, occasionally

Desired Qualifications

• •master's degree
• •Experience with disaster response or emergency management
• •Knowledge of Texas 2-1-1, TIRN, and Inform USA standards
• •Bilingual in English and Spanish
• •Strong public speaking and presentation skills
• •Experience using resource databases or case management systems