Outreach & Disaster Response Coordinator – Golden Crescent Region

Job Summary

Required Qualifications

• •Bachelor's degree
• •Master's degree
• •Five to eight years of progressively responsible experience in community outreach, emergency management, nonprofit leadership, or human services
• •Extensive knowledge of community issues
• •Strong relationships in the nonprofit, public and private sectors
• •Staff and volunteer management
• •High level of interpersonal skills to handle sensitive and confidential information
• •demonstrated poise, tact and diplomacy
• •Ability to maintain reliable transportation and the ability to travel independently to assigned locations
• •Requires flexibility to work evenings, weekends, holidays, and extended hours as operational needs dictate
• •Serves in an on-call capacity during emergencies and disaster events and must be available to respond outside of normal business hours when needed
• •Ability to exert up to 25 lbs. of force, occasionally
• •Bends, stoops and twists, occasionally
• •Facilitates, presents and collaboratively interacts with others, routinely
• •Perform repetitive tasks, i.e., typing and texting, routinely
• •Commitment to the mission, values, and customer service standards of United Way of San Antonio & Bexar County and 2-1-1 Texas
• •Knowledge of Inform USA standards and best practices for Information & Referral services
• •Working knowledge of local, regional, state, and federal emergency management systems and the roles of organizations such as FEMA, the American Red Cross, Texas Division of Emergency Management (TDEM), Emergency Operations Centers (EOCs), and other disaster response partners
• •Proficiency with Microsoft Office Suite and the ability to quickly learn and effectively utilize 2-1-1 technologies, resource databases, and other software systems
• •Ability to work independently while exercising sound judgment, professionalism, and discretion in sensitive or high-pressure situations
• •Demonstrated ability to lead initiatives, provide operational support, and collaborate effectively with cross-functional teams during high-volume operations, disaster activations, and special projects
• •Ability to gather, verify, analyze, and communicate critical resource information quickly and accurately during emergencies and rapidly changing situations
• •Strong organizational and project management skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing operational needs
• •Working knowledge of grant-funded programs, reporting requirements, and compliance with applicable federal, state, local, and organizational policies
• •Excellent verbal, written, and presentation skills, with the ability to effectively communicate complex information to diverse audiences, including community members, government agencies, nonprofit organizations, and emergency management partners
• •Strong knowledge of disaster preparedness, response, recovery, mitigation, and community resilience principles, with the ability to coordinate resources during emergency events
• •Ability to build, cultivate, and maintain collaborative partnerships with community organizations, government agencies, healthcare providers, and other stakeholders to strengthen community resource networks
• •Skilled in public outreach, community engagement, and risk communication before, during, and after disaster events
• •Requires frequent local travel throughout the seven-county Golden Crescent Region and occasional statewide travel for meetings, trainings, conferences, outreach activities, and disaster response efforts

Desired Qualifications

• •master's degree
• •Experience with disaster response or emergency management
• •Knowledge of Texas 2-1-1, TIRN, and Inform USA standards
• •Bilingual in English and Spanish
• •Strong public speaking and presentation skills
• •Experience using resource databases or case management systems