OUTREACH COORDINATOR
$66,726–$75,192 year
On-siteBurlingame, California, United States
Job Summary
Conduct outreach to newly assigned and diverse patient populations to establish primary care services, support population health initiatives, and promote preventive care and culturally appropriate resources. Connect current and prospective patients with NEMS services while identifying barriers to access and assisting with data collection and tracking of outreach outcomes. Track quality measures and performance improvement efforts to support reporting and continuous quality improvement activities. Ensure compliance with all applicable local, state, and federal regulations. Fluently speak, read, and write English with required proficiency in Chinese (Cantonese and/or Mandarin). Full-time, non-exempt position.
Required Qualifications
- High school diploma
- Minimum of 2 years of relevant work experience
- Associate or Bachelor's degree
- Experience with medical appointment scheduling
- Fluent in Chinese (Cantonese and/or Mandarin)
- Must be able to fluently speak, read and write English
- Ability to follow through with delegated tasks
- Detail-oriented environment capability
- Good organization and prioritization skills
- Strong interpersonal skills
- Excellent communication (spoken and written) skills
- Time management skills
Desired Qualifications
- Bachelor's degree preferred
- Experience with Epic EHR scheduling
- Prior experience in a managed care setting or IPA provider organization
- Prior experience with customer service
- Can build rapport with patients via phone
- Proficient with Microsoft Office and PC based software programs or automated database management systems
- Fluency in other languages
- Ability to collaborate effectively with a broad range of internal and external stakeholders
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