Outpatient Services Rep
$45,552–$47,653 year
On-site · Providence, Rhode Island, United States
Job Summary
Administrative and scheduling support for outpatient clinic operations at Rhode Island Hospital. Responsibilities include scheduling patients using the hospital’s scheduling system, completing registration and pre-registration processes, verifying demographics and insurance information, collecting co-pays, issuing registration materials, and coordinating with third-party payors. The role also involves handling receptionist duties, answering and returning calls, processing coding/billing entries for diagnoses and procedures, obtaining and organizing medical records, printing scheduling and billing reports, and delivering high-quality customer service to patients and families in accordance with Brown University Health’s values and defined policies.
Required Qualifications
- High School Diploma or equivalent
- Knowledge of PC skills in Windows environment
- Knowledge of medical billing routines for physician office practice
- Knowledge of medical terminology, diagnosis codes, and procedure codes
- Courteous telephone technique and good customer service skills
- ix months experience coding and billing using online billing system
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