Outpatient Service Rep III
On-siteSarasota, Florida, United States
Job Summary
Greet patients, conduct daily interactions reflecting organizational values, and professionally interview them to obtain complete financial and insurance information. Verify required authorizations, answer telephone calls, and route inquiries to appropriate parties while acting as a liaison between the facility, physician, and insurance companies. Handle patient collections at registration, observe strict confidentiality, and schedule appointments and procedures. Verify pain management benefits, insurance coverage, and obtain authorizations for all visits and special procedures. Assume a supervisory role in the absence of the office manager.
Required Qualifications
- Minimum of two (2) year's of experience in a customer service setting
- High School Diploma, GED or Certificate
- Evenings, weekends and holidays are required
- Flexibility to work at all 7 of our urgent care locations
Desired Qualifications
- Previous college or vocational training
- Ability to type 30-40 wpm
- Knowledge of medical terminology and third party payers
- Computer literacy with windows based programs
- Ability to establish and maintain effective working relationships
- Ability to meet and communicate with the public in a courteous and professional manner
- Ability to handle difficult customers or situations
- Ability to function in multiple tasks
- Ability to prioritize duties
- Ability to demonstrate initiative and self-direction
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.