Outlet Manager
On-siteDallas, Texas, United States
Job Summary
Lead the team of passionate individuals by orchestrating the guest dining experience through strong floor presence during morning and lunch service. Train new members with consistent onboarding, daily lessons, and twice-daily sit-downs while monitoring exams and ensuring all tools are ready. Manage communication flow between guests, kitchen, front desk, and superiors to resolve issues, handle special requests, and adjust menus or events as needed. Balance scheduling, labor profits, inventory controls, and P&L deliverables while adhering to safety protocols and Virgin standards. Work AM and PM shifts as required to maintain high energy and collaborative relationships across departments.
Required Qualifications
- Texas Alcohol Beverage and Food Handlers certification must be active and on file
- Comply with all safety and health department procedures, as well as, all state and federal liquor laws
- Current, legal and unrestricted ability to work in the United States
- Associate or Bachelor's degree preferred but not required
Desired Qualifications
- Ability to work AM and PM shifts as needed
- Great team player with the ability create excellent working relationships across the group
- Collaborative approach with all departments, particularly food & beverage and sales & marketing
- Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Able to change direction and work on multiple project aspects at once
- Creatively solve problems
- Enthusiastic, passionate, able to enthuse and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
- 2-5 years' experience in a full service restaurant, fine dining or lounge in hotels
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